Help & Support

If you need assistance, then you’ve come to the right place. Please make use of our search tool, extensive FAQ, online manuals, and supportive mailing lists.

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Frequently Answered Questions

The EarthScope DMC FAQ answers many common questions about using EarthScope data services.

Technical/Software Support

Discover EarthScope and community software, products, web tools and web services.

Community Software

See SeisCode for help with community-developed software.

EarthScope Software and Services

• EarthScope Software
• EarthScope Web Services
• EarthScope Manuals
• EarthScope Tutorials
• EarthScope Web Tools
  • Earthquake Browser Help
  • Wilber3 Help
  • BUD Help

Data at EarthScope

See the Data at EarthScope page for information about data stored at the EarthScope DMC.

Other Helpful Resources

• FDSN
• SEED Manual (PDF)

Still need help?

Email your question to one of our Message Center mailing lists. These are answered by staff and community experts.

• Data Processing Help - Email data-processing-help@lists.ds.iris.edu to post a message

  • Get help reading and processing downloaded data.

• Data Providers Help - Email data-providers-help@lists.ds.iris.edu to post a message

  • Get help for data submitted to IRIS.

• Data Request Help - Email data-request-help@lists.ds.iris.edu to post a message

  • Get help finding and requesting data. If you can’t find the data you’re looking for, or don’t know the best tool to use, ask here.

• IEB Help - Email ieb-help@lists.ds.iris.edu to post a message

  • Get help or report problems with the Interactive Earthquake Browser.

• IRIS Website Help - Email iris-website-help@lists.ds.iris.edu to post a message

  • Get help or report problems with other parts of the IRIS web site.

• JWeed Help - Email jweed-help@lists.ds.iris.edu to post a message

  • Help for the JWEED application

• PyWEED Help - Email pyweed-help@lists.ds.iris.edu to post a message

  • Support for the PyWEED application.

• SAC Help - Email sac-help@lists.ds.iris.edu to post a message

  • A forum for SAC users to exchange ideas and ask questions about SAC usage, installation, portability, etc.

• Seismic Monitor Help - Email seismic-monitor-help@lists.ds.iris.edu to post a message

  • Get help or report problems with Seismic Monitor.

• Wilber Help - Email wilber-help@lists.ds.iris.edu to post a message

  • Help for the Wilber tool